Terms & Conditions

Terms and Conditions ('Terms')

These Terms apply to all guests booking a tour with Philippines Luxury Tours (ABN 19 516 916 606), operated by sole trader Luke Hobbs. By booking with us, you acknowledge that you have read, understood, and agreed to these Terms, which govern your legal rights and obligations.

1. Definitions "We", "our", or "us" refers to Philippines Luxury Tours, operated by Luke Hobbs. "You" or "guest" refers to all travellers named in a booking.

2. Booking Services - Our Role as Your Agent Philippines Luxury Tours operates as both the tour operator and as an agent on behalf of guests to book domestic flights, accommodation, and other components of your travel itinerary. We rely on third-party providers, and your participation is subject to their terms and conditions.

3. Acknowledgment of Terms You confirm you have read and accepted these Terms prior to making a booking. These Terms apply to every person listed in your booking.

4. Pricing and Payment All prices are quoted in Australian Dollars (AUD) and include all relevant taxes. Pricing is subject to change at any time prior to booking confirmation due to changes in supplier costs or currency fluctuations.

5. Deposit and Instalment Payments We offer two payment options:

  • Full payment at the time of booking, or

  • Deposit and instalments: A 40% deposit is required to secure your booking, followed by three instalments of 20% each due 30, 60, and 90 days after the deposit is paid. Full payment must be completed no later than 30 days before the tour start date.

Payments are processed securely via our third-party platform, Rezdy.

6. Order Confirmation Once payment is received (in full or by deposit), you will receive a confirmation email outlining your booking details. Please review all information carefully. Any errors must be reported within 48 hours of receipt. We reserve the right to cancel or amend your booking in the event of administrative or pricing errors.

7. Guest Information Form All guests are required to complete a Guest Information Form after booking. This includes passport details, emergency contact information, dietary requirements, and other relevant details.

8. Changes to Your Booking Changes initiated by the guest may incur fees. These will be calculated at the time of the request and may include charges from third-party providers. If changes are required due to Force Majeure or supplier issues, we will reschedule your tour to the best of our ability. If a guest opts not to reschedule, our cancellation policy will apply.

9. Travel Documentation and Visa Requirements It is your responsibility to obtain and carry the correct documentation, including passports and visas. Australian and New Zealand passport holders may enter the Philippines for up to 30 days without a visa. All other guests must check their visa requirements. Travel insurance is recommended but not mandatory.

10. Cancellation of Your Booking Cancellations must be submitted in writing. Refunds are processed within 14 business days. The refund amount is based on the notice period:

  • 60+ Days: 80% refund, 20% issued as a voucher (valid for 12 months)

  • 30-59 Days: 60% refund

  • 15-29 Days: 40% refund

  • 8-14 Days: 20% refund

  • 0-7 Days: No refund

11. Force Majeure We are not liable for changes, delays, or cancellations caused by events beyond our control, including but not limited to natural disasters, pandemics, airline disruptions, or political instability. Where possible, we will offer a credit or reschedule your tour.

12. Liability While we take all reasonable steps to ensure your safety and satisfaction, we are not liable for the actions, omissions, or negligence of third-party service providers or any loss or damage incurred by events outside our control.

13. Flights Domestic flights are included in all our packages. International flights are not included unless explicitly stated.

14. Arrive Early / Stay Behind If you wish to arrive before or stay after the scheduled tour dates, we can assist with personalised extensions at an additional cost. Availability is subject to supplier confirmation.

15. Shopping and Purchases on Tour We are not responsible for the quality, value, or authenticity of items purchased while on tour. Any purchases are at your own risk.

16. Customer Code of Conduct We expect all guests to treat each other, staff, and local communities with respect. Any behaviour deemed inappropriate, disruptive, or unsafe may result in removal from the tour without refund.

17. Complaint Procedure Should you have a concern during your tour, please raise it immediately with your tour coordinator. If unresolved, submit your complaint in writing within 14 days of your tour end date.

18. Privacy Policy Your personal information is handled in accordance with our Privacy Policy and is used solely for booking, communication, and compliance purposes.

If you have any questions about these Terms or your booking, please contact us directly at info@philippinesluxurytours.com.