Privacy Policy

Privacy Policy

At Philippines Luxury Tours (trading under Luke Hobbs, ABN 19 516 916 606), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you book or travel with us.

1. Information We Collect

We may collect the following types of information:

  • Personal Identification Information: Name, address, email, phone number, date of birth, nationality, and emergency contact details.

  • Passport and Travel Details: Passport number, expiry date, flight details, and travel preferences.

  • Health Information: Dietary requirements or medical information relevant to your travel experience.

  • Payment Details: Credit/debit card information and transaction history (processed securely via our payment provider Rezdy).

  • Communications: Email interactions, survey responses, and marketing preferences.

2. How We Use Your Information

We collect and use your information to:

  • Confirm and manage bookings

  • Provide customer service and tour-related communications

  • Personalise your travel experience

  • Process payments and manage financial transactions

  • Send important updates and promotional materials (where you’ve opted in)

  • Comply with legal obligations

3. Disclosure of Your Information

We may share your information with:

  • Third-party suppliers such as hotels, transport providers, and tour operators as required to deliver your booked services

  • Payment and booking platforms, including Rezdy, for secure processing

  • Regulatory authorities or legal entities when required by law or in case of emergency

We never sell or rent your personal data to third parties.

4. Data Security

We take reasonable technical and organisational measures to protect your information from loss, theft, misuse, unauthorised access, disclosure, alteration, or destruction. Sensitive data (such as passport photos) is only collected when essential and is securely stored.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate information

  • Withdraw consent for marketing communications

  • Request deletion of your data, where applicable

To exercise these rights, please contact us via email.

7. Cookies and Website Analytics

Our website may use cookies to enhance user experience and collect anonymous analytics. You can adjust cookie settings through your browser at any time.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Philippines Luxury Tours
Email: info@philippinesluxurytours.com